We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Katiusca (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://katiusca.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The skirt is very satisfied! Flying, very lush. Double. At me light blue-does not shine through. The seams are even, there was a light smell, passed after rinsing! I came in less than a month. The color is slightly brighter than in the picture
16 May 2020 02:40
It came to Moscow quickly. Thank you to the store for the rubber. My size is 48-I ordered "L". There is a lower skirt of the same material, the edges are processed well, but the cut on the bottom edge is not even, there are staples. The length is good, the width is as stated. In general, for the summer I recommend
15 May 2020 23:02
The skirt is light, thin, the fabric is pleasant, contains a lot of cotton or some other vegetable fiber. Sewn well. Recommend
15 May 2020 13:22
Everything corresponds to the description. Size M for my 36 EU size fits like a glove just below the ankle, like a maxi should. I'm 158cm tall and 54 kilos. The fabric is really light good quality linen, with a petticoat just above the knee , perfect for summer. I highly recommend it.
15 May 2020 07:30
It took almost 3 month for delivery bit the quality is very good. So if you're not in a hurry, It's worth the wait.
14 May 2020 15:58
The skirt is cool! On my parameters-1.64 from-75 ob-92 villages are ideal (M) light, the fabric is similar to a mixture of cotton and flax, very soft and pleasant to the body. For the summer is just perfect! Came to Krasnodar for 11 days, just mega fast shipment! I recommend the store! (in a gift put a rubber for hair-thanks :)
13 May 2020 11:13
The skirt fully corresponds to the description, slightly shines through
13 May 2020 04:50
To the Moscow region, 23 days of the road. The skirt is good, the material is fairly dense, the seams are neat. The color wanted dark blue, received dark lilac, otherwise satisfied. She took on 46 Russian and height 157, in the floor and at the waist does not press. Thank you!
1 May 2020 14:45
30 Apr 2020 06:53
Beautiful, at 164 cm tall recommend size L
27 Apr 2020 00:40
Siuntinį gavau po mėnsesio. Sijonas SUPER. Viskas kaip nuotraukoje. Esu 174cm ūgio. Sijonas man iki kauliukų, ilgis idealus. Ačiū pardavėjui už kokybišką sijoną. Pirksiu dar, tik kitokių spalvų.
23 Apr 2020 13:08
Excellent material length of norms smashed L in the waist for size m
23 Apr 2020 07:24
21 Apr 2020 07:38
Delivery is fast, corresponds to the description, the material is pleasant, light. Per height 170 weight 64кг-хорошо