SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Russia will be shipped by ePacket -National post or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Katiusca (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://katiusca.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The thing is cool. Very happy. True, the delivery is long.
Well light
Good trimmer. Thank you recommend to everyone.
Everything is fine, thanks to the store
Super fast and comfortable
Long went to Russia but the main thing is that everything has come.
strādā ļoti labi,laba kvalitāte
Works fine. thanks a lot. batteries are more expensive only to buy.
Viskas ok, veikiai puikiai, gauta po menesio
Good piece
Cool
Quite a long delivery, packed just in a navel. Included instruction in English (with pictures) and a brush. Works on the battery (!!!), it must be inserted according to the instructions. In the front there is a small glow, but no sense from it. Build quality is average .. Small hairs are shaved well, I was not disappointed and his mission performs at 100%. Large hairs like a beard in the husband does not crumble and just plucks them.
Received very quickly trusted store
It's super light, it fulfills its function at least it touches to put a small stack on it
Very good and fast
llego a tiempo, solo queda usarlo es justo lo esperado
oki dziala, sprawdzalam na reku jest oki tylko on jakby goli a nie wyrywa... bo nic nie boli...
не могу разобраться как оно работает, кто брал помогите, дизайн хороший.
It's a mower and not an epilator... After it does the jop. Very cheap products but there are some for his money! Seller at the top by cons I recommend
Thanks nice
excellent!
super
I got a non-working one, but the store without talking returned the money instantly. Ordered 11.11.2020, received in the post office of Moscow 25.12.2020. I don't know if I'll risk ordering again. And the packing was good, externally full compliance, only does not turn on, changed two batteries. I can not recommend the goods, but I recommend the seller.
Works. The battery in the kit does not go
Well, like buzzing and something shrubs :)